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Refund Policy

Refund Policy

At Mithila Mart 24, customer satisfaction is our priority. We strive to ensure that your shopping and food delivery experience is seamless and satisfactory. However, if you are not entirely satisfied with your purchase, our Refund Policy outlines the terms and conditions for refunds.

1. Eligibility for Refunds

You may be eligible for a refund under the following circumstances:

  • Defective or damaged items: If the product is damaged or defective upon delivery.
  • Incorrect items: If you receive an item that is not what you ordered.
  • Expired items: If the product delivered has already passed its expiration date.
  • Undelivered orders: If your order is not delivered within the promised timeframe.

2. Non-Refundable Items

The following items are not eligible for refunds:

  • Perishable goods: Items like fresh fruits, vegetables, and prepared food unless they are defective or damaged upon delivery.
  • Items without original packaging: Products that are opened or used.
  • Change of mind: Refunds are not applicable for reasons such as changing your mind or ordering the wrong item.

3. How to Request a Refund

To request a refund, follow these steps:

  1. Contact Us: Notify us within 24 hours of delivery if there is an issue with your order. You can contact us via:
  2. Provide Details: Share your order ID, the item(s) in question, and clear evidence such as photographs of the damaged or defective items.
  3. Return the Item (if applicable): If required, you may need to return the item in its original packaging.

4. Refund Process

  • Approval: Once we receive your refund request and supporting evidence, we will review it and notify you of the approval or rejection of your refund.
  • Processing Time: Approved refunds will be processed within 5-7 business days.
  • Payment Method: Refunds will be issued to the original payment method used during purchase.

5. Order Cancellations

  • Before Dispatch: If you cancel your order before it is dispatched, you will receive a full refund.
  • After Dispatch: If the order is already on its way, the refund will be subject to a deduction for delivery charges.

6. Exceptions

Refunds are subject to our discretion in case of repeated refund requests or misuse of our policy.

7. Contact Us

For any questions or concerns regarding this Refund Policy, please contact us:

Phone: +91 6204419144
Email: martmithila64@gmail.com

We appreciate your trust in Mithila Mart 24 and are committed to resolving your concerns promptly.