Privacy Policy
At Mithila Mart 24 ("we," "our," or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website mithilamart24.com (the "Website") and use our grocery and food delivery services.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
- Contact details: Name, email address, phone number (e.g., Anjan Kumar Sah, martmithila64@gmail.com, 6204419144).
- Address: Delivery address provided during order placement.
- Account details: Username, password, and other account-related information.
b. Non-Personal Information
- Technical details: IP address, browser type, operating system, and device type.
- Usage data: Pages visited, time spent on the Website, and interactions with our services.
c. Payment Information
- Payment card details, UPI ID, or other payment method details, collected via secure third-party payment gateways.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Order processing and delivery: To process your orders and deliver them to your provided address.
- Customer support: To respond to your inquiries and provide support.
- Improving services: To analyze user behavior and improve our Website and services.
- Marketing: To send promotional offers, discounts, and updates, with your consent.
- Legal compliance: To comply with applicable laws and regulations.
3. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following cases:
- Vendors and partners: To fulfill your orders, we share necessary details with our delivery personnel and vendors.
- Service providers: Third-party services like payment processors, email services, and analytics tools may access your information for operational purposes.
- Legal requirements: When required by law or to protect our rights and safety.
4. Data Security
We implement robust security measures to protect your information, including:
- Secure Socket Layer (SSL) encryption for data transmission.
- Restricted access to sensitive information.
- Regular monitoring and updates of our security systems.
While we strive to protect your data, no method of transmission over the internet is entirely secure. Use our services at your own risk.
5. Cookies and Tracking Technologies
Our Website uses cookies and similar technologies to enhance your experience. These may include:
- Essential cookies: Required for Website functionality.
- Analytical cookies: To understand Website usage and improve performance.
- Marketing cookies: To provide tailored advertisements.
You can manage your cookie preferences through your browser settings.
6. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review the privacy policies of those websites before sharing your information.
7. Your Rights
You have the right to:
- Access, update, or delete your personal information.
- Opt-out of receiving promotional communications.
- Restrict or object to certain data processing activities.
To exercise your rights, contact us at:
Anjan Kumar Sah
Phone: 6204419144
Email: martmithila64@gmail.com
8. Retention of Information
We retain your personal information as long as necessary to provide our services, comply with legal obligations, and resolve disputes. Once no longer required, your information will be securely deleted or anonymized.
9. Updates to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated "Last Revised" date. We encourage you to review this page regularly.
10. Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact us:
Anjan Kumar Sah
Phone: +91 6204419144
Email: martmithila64@gmail.com
